Shipping & Returns

Effective date: August 10, 2026

Complimentary Shipping Within the United States

Derek Johnson Fine Art Photography provides complimentary shipping on all artwork purchases within the United States.

Each piece is created specifically for the collector after an order is placed. This made-to-order approach allows every artwork to be professionally produced while maintaining exceptional quality standards.

Derek Johnson Fine Art Photography is a brand operated by JPS Enterprise LLC.

Made-to-Order Artwork

Every artwork purchased through Derek Johnson Fine Art Photography is produced specifically for the collector who selected it.

Unlike mass-produced wall décor, fine art photography from Derek Johnson Fine Art Photography is created as an intentional artistic work. Production begins only after an order is placed.

This approach allows us to:

Reduce unnecessary production waste
Maintain consistent quality standards
Offer a curated collection of artwork
Provide collectors with artwork created specifically for their space

Because each piece enters production after purchase, orders cannot be returned due to personal preference or changes of mind.

Order Processing

After your purchase is completed:

Your artwork selection and specifications are confirmed.
Production begins using the selected medium, size, and finishing options.
The artwork is professionally prepared and packaged.
Tracking information is provided when your order ships.

You can view your order's current stage at any time on the order status page, using your order number and the email address used at purchase.

Production times vary depending on:

Artwork size
Print medium
Framing selection
Current production volume

Most artwork is produced within 5–10 business days. Transit time is additional and varies by destination; tracking is provided when your order ships.

Shipping Information

Artwork is currently available for delivery within the United States only.

Once your artwork has shipped, tracking information will be provided so you can monitor delivery progress.

Please verify your shipping information carefully before completing your purchase.

JPS Enterprise LLC is not responsible for delays, failed delivery attempts, or lost shipments resulting from incorrect or incomplete shipping information provided by the collector.

Risk of Loss

Artwork is professionally packaged and insured in transit. If your artwork arrives damaged, or if a shipment is confirmed lost by the carrier, contact us and we will arrange a replacement at no cost to you. See Damaged, Defective, or Incorrect Orders below.

Framed Artwork

Framed prints arrive ready to display.

Each framed artwork is professionally prepared and packaged to ensure it arrives safely and ready for installation.

Collectors should inspect framed artwork upon arrival and follow the recommended care instructions in our Print Care guide.

Damaged, Defective, or Incorrect Orders

Every artwork undergoes quality review before shipment. In the rare event that your order arrives damaged, defective, or differs from the artwork ordered — or if a shipment is confirmed lost — please submit a claim through our artwork claim form, or contact us promptly at info@derekjohnsonphotography.com.

Please include:

Order information
Description of the issue
Photographs of the artwork
Photographs of the packaging when applicable

After review, JPS Enterprise LLC will work with you to provide an appropriate resolution, which may include replacement of the affected artwork.

Requests regarding damaged, defective, or incorrect orders should be submitted within 30 days of delivery.

Returns and Exchanges

Because each artwork is produced specifically for the collector after purchase, Derek Johnson Fine Art Photography does not accept returns or exchanges for:

Change of mind
Personal preference
Incorrect size selection
Changes in decorating plans
Artwork no longer fitting a desired space
Differences caused by individual monitor or device settings

We encourage collectors to carefully review:

Artwork dimensions
Available print mediums
Framing options
Display requirements

before completing a purchase.

Cancellations

Because each artwork is created after an order is placed, cancellation is available for a limited period before production begins.

Cancelling your order

You can cancel your own order at any point before it enters production. Visit the order status page, enter your order number and the email address used at purchase, and select the option to cancel. You will be asked to confirm before the cancellation is completed.

Cancellation is immediate and your refund is issued at the same time. Refunds are returned to the original payment method and typically appear within a few business days, depending on your bank or card issuer.

How long the window lasts

Your order remains cancellable while it is still being prepared — typically for several hours after purchase. Once production begins, the artwork has entered the creation process and can no longer be cancelled.

The order status page shows your order's current stage at any time, and the cancellation option appears there whenever it is still available.

After production has begun

Once an artwork has entered production it cannot be cancelled, because it is being made specifically for you. If something has gone wrong with your order, please see Damaged, Defective, or Incorrect Orders above, or contact us at info@derekjohnsonphotography.com.

If you cancel because a different size, medium, or framing option would suit your space better, we would genuinely like to help you find the right piece. Contact us at info@derekjohnsonphotography.com.

Color and Display Considerations

We make every effort to accurately represent artwork through professional photography, calibrated workflows, and careful production standards.

However, slight variations may occur due to:

Individual monitor settings
Device display differences
Lighting conditions in your viewing environment
The natural characteristics of different print materials

These variations are considered normal characteristics of fine art printing and are not considered defects.

Collector Support

We are committed to providing a thoughtful experience from the moment you select an artwork through the moment it becomes part of your collection.

If you have questions about artwork selection, print mediums, sizes, framing options, or display recommendations, please contact us before purchasing. We are happy to help you choose artwork that best complements your space.